FAQ

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Making a purchase at Shopview is really simple. First, you need to register your mobile number with the sign-up form on the app. Then you can search for the items that you want to purchase, click the cart image to place it in your cart and proceed to checkout.

Store owners are in charge of delivery options. Some stores pickup only, while others offer both unscheduled and scheduled deliveries.

  1. Collect by clicking
  2. Unscheduled delivery, in which you simply choose a delivery day for your order and it can be delivered at any time during the day.
  3. Scheduled delivery: Certain store owners may be able to offer scheduled deliveries with delivery time slots, but consumers should be mindful that since these are local stores, deliveries may not always fall within the slots.

Shop owners are in charge of payment methods. Some stores accept only online transfers, while others accept both cash on delivery and online transfers. Currently, these are the only two options available on our app.

At this time, our system does not accept credit or debit card payments. If you have a click-and-collect order, some store owners might allow you to pay with credit or debit cards in the store.

No, it’s not possible. Although you can bag the items you want, you must first complete the required easy registration process before connecting to your local store. The registration is free and only needs to be completed once. Name, phone number, email address, and delivery address are all required for registration (for deliveries only).

You can get the information by clicking on the store, then navigate to the About button to see all the information about the store.

Yeah, at the end of the order, you have the option to add a brief note about the delivery, payments, and so on.

Yes, you can leave a review for the store in the "about" section.

No pictures are common pictures for all stores and are only for illustrative purposes; actual items can differ.

Yeah, if you've registered for our app, you'll be able to communicate with the store via chat.

Yes, each store can have a separate minimum and maximum order value in order to approve an online order.

The shop has the right to charge you for Click & Collect and delivery fees. Charges for the shop can be found in the Store's About section.

Store owners are supposed to keep their inventory updated, but since they are small businesses, it may be difficult for them to update out-of-stock products or items that have sold before the delivery deadlines, so you might not receive those items. We recommend that you keep the time between placing your order and receiving it as short as possible.

To reschedule your order, you must contact the store. Your delivery may be rescheduled at the discretion of the store owner.

Whenever the status of your order changes, you will receive updates in the app.

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